how it works
Check out our inventory
We carry a variety of decor, ready to go now! Click Browse Rentals from the top or use the button below.
Submit a Rental Request
See something you like? Fill out the Start Your Rental Form! This will collect all the information we need to start. Once you submit, our team will check the items & availability and reach out with a proposal.
Review your Proposal
Your individualized proposal will include the items we have available, pricing, shipping/transportation details, and any other special notes relevant to your order. Once you've reviewed the proposal, let us know if you want to make any changes or proceed to book.
Lock in your Rentals
We'll send over a contract to sign and deposit information. Once those are both received - you can celebrate checking them off your list!
frequently asked questions
How will I receive my items before my event?
We offer several ways for you to get your items before your event!
Delivery (Default)
Per default, our team will deliver your items to your venue or a location of your choice the week of your event. The exact time and date for delivery will be determined within 30 days of your event, based on location, venue access, and scheduling. There is a flat, one-time delivery fee of $15 per order for any locations within 50 miles of our shop. For venues/drop off locations more than 50 miles away from our shop, there will be a charge of $0.65 per mile charged in place of the flat fee.
Shipping
We also have the option to ship items directly to you the week of your event. If you choose shipping as your delivery method, an estimated shipping cost will be applied on your invoice when you order. If shipping costs change between booking and shipment, any additional shipping charges will be added to your invoice and automatically processed on the payment method you provided.
Client Pick-up
Lastly, we have the option for you to pick up your items directly from our shop the week of your event. The exact time and date you can pick up your items will be determined within 30 days of your event, with several options provided to you to choose from.
What do I do with the rental items after my event is over?
Once your event ends, simply pack up in the provided box(es) to be returned. All items will come with a packing slip, so you can check off every item while packing. This is to help you get everything in the box, so you know you’ve returned everything provided. Items can be placed in the provided boxes, or any alternative boxes, as long as the packing slip is included. It is the clients responsibility to return all items following their event.
The One Rentals Pick Up
The One Rentals may be able to return to your venue and pick up the items following your event, with advanced notice. This is dependent on venue access, scheduling, and order size. There will be a pick-up fee charged, dependent on distance. For venues within 50 miles of our shop, a flat $15 pickup fee will apply. For venues outside of 50 miles, there will be a charge of $0.65 per mile applied instead of the flat fee.
Shipping
Items can be returned via mail with notice. If you know when booking that you will need to mail items back, please include that in your information. We will include a pre-paid return label and apply the appropriate shipping cost on your invoice.
If you decide to ship items back within 30-days of your event, please let us know as soon as possible. Depending on the situation, we can include a return label with the order or give you the return address for you to choose and purchase your own shipping method.
Client Returns (Default)
All items can be dropped off at our location following your event. Refer to your 30-day confirmation email for any limitations for your order or a specific return-by date.
Most orders will have 3 days to return boxes to our shop. For example, Saturday events will have to return items no later than 8am Wednesday. You do not need to schedule a time for returns, any time of day is acceptable.